Terms and Conditions & Privacy Notice
The Ceroc Hub is a membership platform that allows access to videos that can be watched on this website. Depending on the package/collection this will either be a single one-off payment or an ongoing monthly subscription.
The video collection is for a one-off payment with continuous access via this website.
Where offered, if you are purchasing a monthly subscription then this will be renewed automatically each month. You can end this by logging in before the renewal date. Access to the video content will stop if you end or don’t renew your subscription.
We use Stripe to securely process payments. Card data is sent securely to Stripe before the payment form is submitted. Stripe is PCI compliant and secure. You can update and remove card details by signing in to your account here.
This site is owned and operated by Ceroc Enterprises Ltd a company registered in England & Wales. Registration number 03563696. VAT 333263229 Registered office address: Ion Unit 1 Waldo Works, Waldo Road, London, NW10 6AW. Telephone 020 8969 4401
The following sets out the Terms and Conditions of Use which you agree are entered into between You and Ceroc Enterprises Limited (“the Company”). The following Terms and Conditions form the agreed basis upon which you are licensed to use this website, whether as a member or a visitor.
We ask that you read all of the terms and conditions of use very carefully before you start to use the Company’s website. If the English language is not familiar to you, we suggest you access this via Google Translate.
You should be aware that the Company reserves the right to, and will, modify any and all of the terms of this Agreement from time to time. You specifically agree and acknowledge that those modifications will be binding upon you and, where specifically provided may have retrospective effect and take effect prior to the date when any modification is made. We therefore ask you to review these Terms and Conditions no less frequently than once in every six monthly period. Please also be aware, that as a user of the website, you will be notified when any changes to these Terms and Conditions have been made on our website.
You must be at least 18 years of age, or older, to use this website. By doing so, you warrant and represent that you are of a legal age and can form a binding contract with the Company. If you are unable to comply with those requirements, then please do not use the website. The Company does reserve the right, at any time, to request users to provide proof of their identity and their age and, as a user, you agree to waive in favour of the Company any rights of privacy you may have with regard to such details to enable you to continue to use the Company’s website.
Disclaimer and Privacy
It is agreed that your use of the Company’s website is at your sole risk and the Company makes no warranties of any kind whatsoever, whether express or implied, in relation to its content or your use of it or for any personal injury or other damage of any nature whatsoever, or for any errors, mistakes or inaccuracies or any unauthorised access to use or any and all personal information or financial information or any interruption or cessation of provision of services or any other loss or damage of any kind whatsoever, howsoever incurred as a result of the use of any content, posted or otherwise, made available via the Company’s website In particular, the Company does not give any warranty, endorsement, guarantee or any other statement whatsoever in relation to any related service offered by any third party through the Company’s website. In using this website, you are relying entirely on your own person preference and judgment exclusively.
The Company has a privacy notice that can be found at https://www.ceroc.com/privacy. That notice is expressly incorporated into this Agreement by reference to it here and you agree that you are bound by it.
Access and Use
To access the website you will be asked to provide certain details. You agree that all such information provided is accurate and up to date and correct. Any personal information which the Company asks you to create, such as a username, a password or any other piece of personal information is confidential and you must not disclose it to any other person, firm or company and you must also not allow any other person to use such information to access and use this website (save where expressly consented to by the Company in writing). You must also take all reasonable steps to protect your personal access information and to prevent its unauthorised use by a third party.
Payment/Subscription For Services
The products and services offered by this website by the Company are done so in consideration of, and only upon, payment of a monthly or yearly subscription by you as a user of this website. The payment or subscription or options to you are as set out in the Company’s payment policy, the terms of which are deemed incorporated herein. As a member and user, you may cancel your subscription at any time by logging in and toggle auto-renew from the Subscriptions tab. Your subscription will then terminate at the completion of that period. You will not be charged after you cancel.
Termination of membership and use of website
You agree that the company may terminate your access or restrict all or any part of it for any reason whatsoever and without any prior notice or warning and without any liability whatsoever.
All names logos images trademarks text graphics videos photographs illustrations and other material on this website are protected by appropriate intellectual property laws such as copyright trademarks patents registered designs user or howsoever otherwise and whether by way of statute or at common law. Materials licensed by third parties for use on this website are similarly so protected. You may not add to modify distort or otherwise alter or modify any of the intellectual property used on this website. Any attempt by you to do so will result in immediate termination of this agreement and denial of access.
You agree to indemnify and hold harmless the Company for and against any and all losses costs claims demands and expenses whatsoever wheresoever and howsoever incurred and whether direct or indirect arising out of any breach or non-performance by you of any of the terms of this agreement. This indemnity extends to all reasonable costs incurred by the Company in defending the Company’s rights and assets.
Waiver of Rights and Dispute Resolution
In using this website you expressly waive any and all claims you may now have or may have in the future arising out of or relating to this website to the fullest extent permissible at law.
This website is controlled operated and administered by the Company from offices in the UK. Users outside the UK must ensure that their use complies with all local laws.
No Agency or Joint Venture
Your use of this website does not create any joint venture agency or any other legal relationship between the parties save as expressly provided for in these terms and conditions of use.
Entire agreement and Governing law
Save as expressly provided for herein these terms and conditions of use form the complete and entire basis upon which you are allowed to have access to and use this website.
This agreement shall be governed and construed strictly in accordance with the laws of England and Wales and the parties hereto submit to and agree that such courts shall have exclusive jurisdiction in determining all matters whether arising directly or indirectly out of this Agreement.
HOW WE USE AND PROTECT YOUR PERSONAL INFORMATION
Ceroc is a membership club and everyone who attends is required to complete a membership form. This allows us to provide our services to you.
This page explains how we use your personal information and your legal rights.
Last updated: 16 May 2018
WHO WE ARE AND WHO TO CONTACT
Ceroc operates on a franchise basis generally on a geographical basis and each franchisee operates an installation of the Ceroc membership database. When you first join Ceroc you will be added to their database. If you visit a venue operated by another franchisee then they will register your membership card in their database.
Your personal details are not shared between franchises – the applicable Data Controller and your first point of contact is the franchise operator of the class or event who you have joined or visited as an existing member.
It’s easy to identify who they are and get in touch
Use our CLASSES or EVENTS finder. The venue details will include a contact name, email and telephone number.
Emails from their membership database such as newsletters will include details of who they are and how to contact them.
When you attend there will be a sign displayed on or near the entrance desk that says who the franchisee is.
When you get in touch it will help to quote your membership number.
For further assistance you can also contact the franchisor, Ceroc Enterprises Ltd who can be contacted in writing at 77 Fernhead Road, London, W9 3EA or telephone 020 8969 4401.
If you have purchased merchandise from our website or bought a ticket for an Escape weekender then the Data Controller is Ceroc Enterprises Ltd.
EXPLAINING THE LEGAL BASES WE RELY ON AND HOW WE USE YOUR INFORMATION
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
We require your personal information to pursue our legitimate interests in a way which is reasonably expected as part of running our business as a membership club and which does not materially impact your rights, freedom or interests.
We combine the general attendance history of many members to identify trends and ensure our classes and events are successful.
We will use your attendance history to send relevant notifications about class changes or closures, and for sending personalised offers. You can choose whether to receive these or not.
Photographs and video may also be taken at our events and published on our website and social media pages to show potential members what we do. We never intend to embarrass anyone, you’ll be able to see this is happening and you can object at anytime.
We send useful information by email and some franchise operators occasionally send text messages. You can easily ‘opt out’ of receiving messages at anytime.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order a DVD from our website, we’ll collect your address details to deliver your purchase.
This legal basis for processing information exists primarily where information (your name, address, date of birth) is shared to protect your life. For example, in the unlikely scenario that you have a serious accident or illness at one of our events and we request the emergency services then we would need to disclose what we know to them.
If the law requires us to, we may need to collect and process your data. For example, we may need to pass on details of people involved in fraud or other criminal activity to law enforcement.
SHARING YOUR PERSONAL INFORMATION
We won’t share your membership information outside of the Ceroc organisation unless it is in your vital interests (e.g. medical emergency) or we are legally obliged to do so.
The Ceroc organisation includes the franchise operator(s) where you dance, the franchisor (Ceroc Enterprises Ltd) and our membership database provider (Reklaw-UK Ltd).
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will keep your personal information for as long as you are a member of Ceroc.
If you end your membership then we need to keep your information for up to 7 years for these reasons:
To respond to any questions or complaints.
To maintain records for legal and financial reasons.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
You have the right to request:
Access to the personal information we hold about you, free of charge in most cases.
The correction of your personal data if incorrect, out of date or incomplete.
The erasure of your personal data in certain circumstances such as where processing is based on consent and you withdraw that consent.
The erasure of your personal data when we are relying on legitimate interests as our basis for processing, you object to the processing of your data, and there is no overriding legitimate interest for us to continue this processing.
That we stop using your personal information for direct marketing (either through specific methods, or all methods).
That we stop any consent-based processing of your personal data after you withdraw that consent.
To make a request, please see WHO WE ARE AND WHO TO CONTACT above.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all methods, or selected methods. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
HOW TO STOP THE USE OF YOUR PERSONAL DATA FOR DIRECT MARKETING
Our main method of keeping in touch with you is by email.
Some franchise operators may also use SMS / text messaging for some messages.
These are the main ways to receive free class vouchers and be informed of Ceroc activities. If you aren’t currently receiving these messages and you would like to then please contact the applicable franchise operator of the classes/events that you are interested in.
You have the right to ask us to stop sending you messages
If you ask us to stop then we will stop.
If you would like to stop receiving emails then click on the “Unsubscribe” link. This might be at the bottom of the email. This will unsubscribe you from emails from that franchise operator.
If you have received a text message and don’t want any more from that franchise operator then reply with the word “STOP”.
You can also contact the applicable franchise operator via the contact methods explained in
WHO WE ARE AND WHO TO CONTACT
THE RIGHT TO LODGE A COMPLAINT WITH THE REGULATOR
You have the right to lodge a complaint with the regulator.
In the UK this is the Information Commissioner’s Office (ICO)
See https://ico.org.uk/concerns or call them on 0303 123 1113.
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